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About Us

Who we are

For over 20 years, DVCOM has been at the forefront of telecommunication solutions in the Middle East and UAE. As the technology arm of Al Mashka Group, a well-established $150 million conglomerate founded in 1992, also has solidified its position as a leading provider of Panasonic telephone systems, consumer electronics, audio & video products, and supply chain management solutions.

Since its inception in 2007, DVCOM Technology has excelled in offering cutting-edge Open-Source IP Telephony, Video Conferencing, and Networking solutions. As a trusted value-added distributor for various renowned brands in IP Phones, IP PBX, Telepresence, VPN Routers, IP Intercoms, Audio Paging, IP/Mac Management, and Network Security in the MENA region, DVCOM delivers comprehensive and robust 360-degree solutions to its clients.

In an industry dominated by proprietary IP-based communication products, DVCOM has emerged as a formidable competitor, providing organizations with professional IP Communications solutions, including Unified Communications (UC) and Converged Communications (CC). These solutions are carefully tailored to ensure high availability, reliability, performance, scalability, and manageability within intranet environments.

One of DVCOM’s greatest strengths lies in its wealth of experience and expertise in developing enterprise systems that drive maximum efficiencies for organizations. This is made possible through a team of certified and experienced professionals, as well as an extensive partner/channel network, which has earned DVCOM a reputation for excellence in the industry.

Operating in the MENA region and India, DVCOM’s comprehensive product and solutions portfolio features world-class brands. By collaborating with a trained, experienced, and widespread network of channel partners, DVCOM extends its top-notch services across diverse markets.

To ensure the success and efficiency of projects, DVCOM places great importance on continuous in-house training and programs for its partners. These initiatives keep partners up-to-date with the latest technological advancements and industry changes, cementing the partner network as a key pillar of DVCOM’s success.

DVCOM remains committed to empowering businesses across the Middle East and UAE with advanced communication solutions, innovative products, and exceptional services. With its deep-rooted industry experience and a strong network of partners, DVCOM continues to lead the way in the realm of telecommunication solutions.

OUR HISTORY

Our Vision

In crafting our vision statement, we envision the ideal destination and position for DVCOM TECHNOLOGY LLC in the future. This statement represents our collective hopes, dreams, and aspirations – our “Guiding Star” – inspiring us to strive for excellence.

At DVCOM, unwavering determination drives us to be acknowledged as a prominent Value Added Distributor and Solution Provider, catering to the Unified Communication needs of our valued customers. We are resolute in setting new benchmarks in the industry and delivering unparalleled products and services to make a meaningful impact on the businesses we serve.

Our Mission

DVCOM’s mission statement encapsulates the very essence and purpose of our professional journey. It serves as a compass guiding us toward our objectives, defining our clientele, and delineating the outcome benefits we create for them.

As a well-established business organization with a global footprint, our growth and success are rooted in several fundamental pillars:

  • Commitment to providing reliable products and solutions.
  • Dedication to delivering exceptional quality and value to our esteemed customers.
  • Empowerment of our employees to unleash their full potential.
  • Cultivation of enduring partnerships with our Principals, Vendors, and Suppliers.
  • A steadfast focus on increasing shareholder value.
  • Fostering long-term prosperity for all stakeholders involved.

Our Values

At DVCOM Technology, our core values serve as guiding principles, shaping our actions and behavior in pursuit of our mission. They are the building blocks of our desired organizational culture, impacting the conduct of every member of our team.

Openness

  • Sharing information and fostering transparent communication for mutual benefit.
  • Establishing trust as the foundation of all relationships.
  • Embracing constructive criticism as a catalyst for growth.
  • Actively seeking feedback and implementing it for continuous improvement.
  • Treating mistakes as valuable opportunities to learn and progress.
  • Demonstrating forthrightness and assertiveness in our approach.

Ethical Behaviour

  • Understanding and prioritizing our customers’ needs and expectations.
  • Treating our colleagues as valued “internal customers”.
  • Adhering to the company’s service standards and commitments.
  • Placing our customers’ interests at the forefront of every decision.
  • Anticipating and promptly responding to our customers’ requirements.
  • Striving continuously to exceed customer expectations and deliver excellence.

Professional Approach

  • Maintaining an open mind to embrace new ideas and perspectives.
  • Exploring alternative methods to achieve our objectives effectively.
  • Proactively anticipating future requirements to stay ahead.
  • Embracing new ideas with genuine effort and sincerity.
  • Offering suggestions to drive positive and impactful results.
  • Demonstrating a consistently positive attitude in all our endeavors.

Novel Ideas

  • Encouraging innovative thinking beyond conventional boundaries.
  • Providing customers with creative and cost-effective solutions.
  • Offering comprehensive and holistic solutions to meet diverse customer needs.
  • Aspiring to be the preferred destination for all customer requirements.
  • Fulfilling customer needs with original and inventive ideas.
  • Upholding high-quality standards to consistently deliver excellence.

By upholding these core values, we at DVCOM Technology are committed to fostering a dynamic, ethical, and customer-centric culture that drives our mission forward and empowers us to achieve extraordinary results.